Ensuring Peak Performance for Your Software Solutions

Comprehensive Support & Maintenance Services Tailored for Your Business Needs.

Dedicated Support & Maintenance for Seamless Operations

At Pixid, we understand the importance of keeping your software systems efficient, secure, and up-to-date. Our Support & Maintenance services are designed to ensure your applications consistently meet the demands of the modern digital era. From routine maintenance to complex modifications, our team of experts is equipped to handle all aspects of software upkeep, ensuring your business operations run smoothly and efficiently.

Comprehensive Range of Support & Maintenance Services

24/7 Operations Team

Pixid ensures uninterrupted service with a dedicated operations team available 24/7, 8x7, or 12/7, depending on your business needs. This team handles everything from incident management to communications and NOC operations, ensuring quick recovery from any failures.

Proactive Alerting and Monitoring

Adopting an Air Traffic Control (ATC) approach, we continuously monitor platform activities, focusing on critical signals to preemptively address potential issues before they impact the customer experience.

Swift Bug Resolution

Upon identifying any bugs or glitches, Pixid takes full responsibility for the fix, conducting thorough testing and deployment to ensure the issue is resolved efficiently and effectively.

Proactive and Preventive Measures

True to the Pixid ethos of being proactive rather than reactive, our team regularly analyzes past incidents to identify patterns and potential system gaps. This approach allows us to perform preventive maintenance, reducing the likelihood of future issues.

Expert Support Team

Our support isn't just about fixing issues; it's about providing solutions. With Pixid, you're directly connected to senior developers who are part of both the support and resolution teams. This streamlined process eliminates the need to pass issues through multiple teams, significantly reducing response times and enhancing efficiency.

Our Approach :  Proactive, Preventive & Progressive

Pixid's Support & Maintenance philosophy is built on a forward-thinking, comprehensive strategy that goes beyond mere problem-solving. We prioritize understanding the current state of your systems, envisioning the desired end state, and meticulously analyzing the gaps to tailor our solutions within your budget and the critical nature of your operations, whether in media, finance, or healthcare sectors. Integral to our approach is the creation of thorough documentation and user-friendly guides, ensuring that any member of our client's team can easily grasp and utilize the solutions without facing key-person risks. This method leads to not only immediate enhancements in software performance and security but also ensures long-term compliance and readiness for future advancements.

Why Partner with Pixid for Support & Maintenance?

Choose Pixid for our comprehensive expertise in application modernization, our commitment to SLA-driven support, and our ability to deliver tailored solutions.


Frequently Asked Questions
How does Pixid ensure rapid response to technical issues, and what makes your support team unique?
Can you describe the preventive measures Pixid takes to avoid future system failures?
In the event of a system glitch, how does Pixid's resolution process work?
What kind of monitoring does Pixid provide, and how does it benefit my platform?
How does Pixid's support model improve efficiency and reduce response times for technical issues?

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Comprehensive IT Support and Maintenance for Optimal Business Performance

At Pixid, we offer a full spectrum of maintenance and support services tailored to keep your IT systems robust and responsive. As a leading IT maintenance services provider in Australia and New Zealand, our commitment is to ensure your technology supports your business operations without interruption.

Advanced Software Maintenance and Support

  • Software Maintenance and Support Services: We specialize in maintaining and supporting software applications, ensuring they are updated, secure, and optimized for peak performance.
  • Managed IT Services: Our managed services take care of all your IT needs, from routine maintenance to critical system updates, allowing you to focus on core business activities.

  • Customized IT Solutions

  • IT Solutions for Businesses: We design and implement IT solutions that are tailor-made to meet the unique operational needs of your business, enhancing your technological capabilities.
  • IT Support and Maintenance: Benefit from our proactive approach to IT support, which minimizes downtime and maintains continuous business operations.

  • Dedicated Service Providers

  • Product Engineering Service Providers: Our team excels in creating and maintaining sophisticated products that meet the highest standards of functionality and reliability.

  • Enhancing Business Operations with Specialized Software

  • Software Applications for Business: Utilize our custom software applications designed to streamline your business processes and increase efficiency.
  • Business Software Solutions: Our comprehensive business software solutions integrate seamlessly with your existing systems to enhance productivity and user engagement.

  • Asset Management and Strategic Consultation

  • IT Asset Management Solutions: Manage and optimize your IT assets with our effective solutions that track, analyze, and manage the lifecycle of your IT resources.

  • Why Choose Pixid for Support and Maintenance?

    Choosing Pixid as your IT support and maintenance partner in Australia and New Zealand means you are opting for a provider that not only understands the local market dynamics but also brings global best practices to your doorstep. Our team of experts provides scalable maintenance and support services tailored to the size and nature of your business.

    With Pixid, you gain access to:

  • Reliable IT Maintenance Services: Ensure your IT systems are always in top condition with our comprehensive maintenance plans.
  • Proactive Managed IT Services: Avoid potential issues with our proactive monitoring and rapid response solutions.
  • Customized IT Solutions for Businesses: Achieve your business objectives with IT solutions specifically designed for your needs.

  • Innovative Technologies for Enhanced Service Delivery

    Our services are powered by the latest technologies, ensuring you receive the most effective and up-to-date support. From cloud solutions to the latest in software development, we ensure that your IT infrastructure is robust and capable of supporting your business's growth and evolution.

    Commitment to Excellence

    Our commitment to excellence in customer service and technical support means you can expect high-quality service delivery that not only meets but exceeds your expectations. We understand the importance of maintaining and supporting critical IT systems and work diligently to provide the best solutions possible.

    Join the Leaders in IT Support

    Join the growing number of businesses in Australia and New Zealand that trust Pixid for their IT support and maintenance needs. Whether you're looking for software maintenance and support services or comprehensive IT solutions for businesses, we have the expertise and experience to support your success.

    Data Engineering with a Difference

    At Pixid, we redefine data engineering by prioritizing quality and efficiency. Our global talent pool, combined with onshore technical guidance, ensures that your data projects are executed flawlessly. We mitigate the risks associated with hiring and scaling teams, offering you a flexible solution that aligns with your budgetary needs. Our experts bring a wealth of experience and innovation, ensuring that every data engineering project we undertake not only meets but exceeds expectations.